FAQ
1. Search & Browse or Contact Us
Search and browse our website. Our spot world map, facetted search, our quicklinks for surf and snow will make it easy for you to find what you are looking for.
Alternatively you can contact us straight away. We offer email, call back, phone, skype and live chat options.
2. Customize YOUR Offer:
Our LUEX experts will assist you to tailor the packages to your requirements and will offer you several options.
3. Confirm & Pay:
After you have decided on a specific package we will send you a formal offer with a login to our booking system. You can then confirm and pay online. We accept bank transfers, Master Card, Visa and American Express.
Very easy!
If you are traveling as a group and multiple people want to pay for the booking you can use our group payment feature! To set up a group payment and pay for the booking as group members follow these steps:
- The customer who owns the booking (the group leader) has to pay the deposit first. Group payment cannot be set up until the deposit is paid.
- Group leader can then log into LUEX account, open the booking and click on Group payment button - window will scroll to Group Payment section;
- In the Group Payment section, group leader needs to click + ADD GROUP MEMBER and fill in First name, email address and suggested amount
- Repeat this step until all group members are added
- Group leader needs to click Send invitation. This sends the email to each group member with a link to the booking and suggested amount that a group member should pay;
- Group members have to open the email, click the button PAY NOW and log in or create user account
- Group members then will see this booking in their account
- Group members can then proceed through the checkout and choose the amount they want to pay
- NOTE: Group leader suggests the amount and the currency, but this is just a suggestion. Group member can pay an installment of any amount in any currency. We recommend to group leader to calculate how much each of the members have to pay in the target currency and put that value as a suggested amount.
- Once group members have paid, the group leader and the group members will receive payment confirmations;
- Group leader will be able to see how much each of the group members have paid in the Payment history section of the booking, in LUEX account.
If you need any help setting up a group payment, contact us and we will be happy to assist you.
Unfortunately almost none of our partners are able to provide real time availability. Therefore we are not showing any availability information on our website. Please contact us and provide your travel dates or the time window which you are fully flexible within. We will suggest you the best available options then.
Plenty of Sick Trips
LUEX offers the largest selection of trips worldwide. Therefore we have the best chances of all of our competitors to find what really suits YOUR requirements. Most of our competitors offer only a limited selection of 40-50 travel packages. But there is much more on offer. LUEX made an extra effort and is now able to offer several hundred of options. If you don’t find YOUR trip with us you won’t find it anywhere!
Objective Expert Advice
Experienced surfers, skiers or snowboarders will assist you and will recommend the options that really suit YOUR needs and requirements.
Many of other agencies run their own trips and may tend to recommend those to you. Or the resorts/camps may tend to overpromise to win your business if you contact them directly. We recommend to be very well aware of that!
LUEX is the only completely independent agency and our only goal is to make YOU happy with YOUR needs and YOUR requirements.
Best Price Guarantee
We will beat/match every price offered to you by any other agency or by the resort/camp/boat operator directly. LUEX guarantees you the lowest price and you will still enjoy the excellent service we offer. That is a LUEX’ guarantee!
Safe Bookings
Yes, booking with us reduces your risk to the highest possible degree. We are a official registered company in Europe and are liable for everything we do. We are also official retailer and partner of Visa, Master Card and American express. If you pay your LUEX' trip with one of those cards you are protected by the credit card companies according to their terms. We have also tested our partners by different means and can certify a high level of service and professionalism.
We have put a lot of money, time, effort and heart into LUEX. We live on repeat business and would love you to book again and again with LUEX in the future. Therefore we will do our best to make you happy!
Last but not least, your personal information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) protocol.
Service
We offer plenty of services such as:
- Easy Contact
- Call us, Call Back, Skype, Live Chat and certainly email
- 24hrs response on inquiries
- Knowledgeable and friendly sales team
- We speak your language:
- English, Spanish, French, German, Dutch and many more languages
- 24/7 emergency hotlines
- Convenient online booking system
- All types of payment methods:
- MasterCard, Visa, American Express
- Bank Transfers
- Insurances
- Flight assistance
We will just go the extra mile for you and will assist you all the way from contacting us to the day you will return from your trip!
Internet Convenience
We offer a state of the art website which makes it for you to find what you are looking for. Our spot world map, facetted search our quicklinks for surf and snow will make it easy for you to find what you are looking for. After you have decided on a specific package we will send you a formal offer with a login to our booking system. You can then confirm and pay online. We accept bank transfers, Master Card, Visa and American Express.
Yes, booking with us reduces your risk to the highest possible degree. We are a official registered company which is liable for everything we do wrong on our side. We are also official retailer and partner of Visa, Master Card and American express. If you pay your LUEX' trip with one of those cards you are protected by the credit card companies according to their terms. We have also tested our partners by different means and can certify a high level of service and professionalism.
We have put a lot of money, time, effort and heart into LUEX. We live on repeat business and would love you to book again and again with LUEX in the future. Therefore we will do our best to make you happy!
We are only the agent and not the owner/operator. Therefore we cannot control the actual operation of the trips. In any case you will experience the same standard and quality as if you booked directly with the owner/operator. And with us you are even safer. While claims are handled by the owner/operator we will support you to get your claims through if justified. As a large agency we can put quite a bit of pressure on our partner operators. We also know which owners and operators are reliable and trustworthy. Just ask our objective experts!
Yes, in fact most of our trips are tailor made. Just contact us and we will arrange everything to your needs.
Yes, most definitely. We have plenty of surf clubs, university groups, companies, stag and hen as well as larger groups of friends that book with us. Just let us know your details and we will arrange any kind of trip for you.
Yes, you can cancel any time. But depending on the time you cancel a cancellation fee may apply. Usually 100% for cancellations within 2 months before trip start date. And usually 20% for cancellations more than 2 months before trip start date. But that depends on the actual terms of the package you book with us. Please check the package description and terms or just contact us.
We keep your personal information in our database. It will add to your convenience for your booking. However, we guarantee that no information will be passed on to any third party, nor will we use the information you have stated in any way that you haven't agreed to.
Because we always want to provide the lowest possible rates for our clients. Our partners and operators run their business from different parts of the world and in their currencies. To avoid negative impacts of currency fluctuations we quote rates in the original currency. But you can always pay LUEX the equivalent amounts in EUR or USD to make it as easy as possible for you. We certainly also accept bank transfers, Master Card, Visa and American Express. Just choose your preferred payment method in our online booking channel.
We have grown from a humble start-up to one of the world's leading online surf & snow travel agencies by providing unbiased, operator-independent expert advice. To guarantee the best travel experience out there, we develop technology-driven booking services.
We don't own, run or control any of the trips but rather connect travelers with operators/suppliers of once-in-a-lifetime sports travel experiences and products. Your trip - orchestrated according to your taste, budget, style and skill level.
By doing so, we guarantee to mediate curated travel experiences that are 100% right for you and your needs.
Wherever you want to go, whenever you want to go, we make sure to connect you with the best, most reputable suppliers while providing safe booking options, best price guarantee and customer service with love.